Shipping Policy

At Talabiyat.ma, we are committed to providing efficient and reliable delivery services for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of orders placed through our platform.

1. Delivery Area

1.1. We offer delivery services within Morocco as defined on our platform. Please ensure that your delivery address falls within our designated delivery zones to facilitate a smooth and timely delivery process.

2. Delivery Timeframes

2.1. Our estimated delivery timeframes are provided during the ordering process and may vary based on factors such as order volume, distance, traffic conditions, and restaurant preparation times.

2.2. While we make every effort to ensure timely deliveries, please note that delivery times are estimates and not guaranteed. Factors beyond our control may occasionally cause delays, and we appreciate your understanding in such situations.

3. Delivery Charges

3.1. Delivery charges, if applicable, will be clearly displayed at the time of checkout. These charges may vary based on the delivery location, order value, or promotions running at the time.

4. Order Tracking

4.1. Customers can track their orders in real-time through our platform. We provide order tracking information, including estimated arrival times and updates on the status of the delivery.

5. Delivery Process

5.1. Upon placing an order, our team will promptly process it and notify the respective restaurant for preparation.

5.2. Once the order is ready, our dedicated delivery personnel will pick it up and proceed to the delivery address provided by the customer.

5.3. Our delivery personnel will make reasonable efforts to contact the customer upon arrival at the delivery location. Please ensure someone is available to receive the order at the specified address.

6. Contactless Delivery

6.1. In the interest of safety, we offer contactless delivery options. Customers can request contactless delivery by specifying delivery instructions at the time of placing the order.

7. Order Issues or Concerns

7.1. If there are any issues or concerns regarding your order, please contact our customer support team at contact@talabiyat.ma immediately.

8. Changes to Delivery Information

8.1. To ensure accurate and timely delivery, customers should verify and update their delivery information, including address and contact details, before finalizing the order.

9. Contact Us

9.1. If you have any questions or require further information regarding our Shipping Policy or the delivery process, please reach out to our customer support team.

By using our services, you agree to adhere to the terms outlined in this Shipping Policy.

Last Updated: 16/11/2023